COACHING SERVICES AGREEMENT

This Coaching Services Agreement (the "Agreement") is entered into between Impact NLP Life Coaching (“the Company”) and the undersigned client ("Client").

1. Scope of Services

The Company provides structured, non-clinical support through NLP-informed coaching. The goal of these sessions is to facilitate clarity, resilience, and adaptive thinking.

• Life & Career Transitions: Focused on individual personal/professional development.
• Relationship & Couples Coaching: Focused on communication, neutrality, and mutual understanding.

2. Coaching vs. Therapy Disclosure

The Client understands that coaching is not therapy, counseling, or mental health treatment.

• Non-Clinical: Coaches do not diagnose or treat mental disorders as defined by the DSM-V.
• Responsibility: The Client is responsible for their own physical, mental, and emotional well-being.
• Referral: If the Coach determines that clinical intervention is required, they reserve the right to refer the Client to a medical health professional.

3. Confidentiality

The Coach will maintain the strictest confidence regarding all information shared by the Client, except as required by law (e.g., intent to harm self or others) or where written permission is granted.

Note for Couples: In couples coaching, "secrets" shared individually may be addressed if they impede the progress of the joint goal, at the Coach’s professional discretion.

4. Sessions and Cancellations

• Format: All sessions are conducted online via a secure video platform.
• Duration: Standard sessions are 60 minutes.
• Cancellation Policy: Clients must provide at least 24 hours’ notice to reschedule or cancel. Cancellations made with less than 24 hours' notice will be charged the full session fee.

5. Investment and Payments

• Fees: Fees for sessions are as outlined as agreed upon during the initial consultation.
• Payment Timing: Payments are due at the time of booking or prior to the start of the session.
• Refunds: Coaching is a collaborative process. While we strive for "Sustainable Change," refunds are not typically provided for services already rendered.

6. Termination

Either party may terminate this Agreement at any time with written notice. In the event of termination, any pre-paid sessions that have not yet occurred (and meet the 24-hour notice requirement) will be refunded.

7. Limitation of Liability

The Client acknowledges that coaching outcomes depend on the Client’s level of engagement and action. The Company makes no guarantees regarding specific results. The Company shall not be liable for any direct or indirect damages resulting from the use of coaching services.